WorldPay Support Knowledgebase

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Welcome to the Support KnowledgeBase

This site provides information to help you set up and manage your account with WorldPay. By using the search and navigation tools you can access our online self-help and support resources to find out more about how your account works, our
additional products & services and answers to common queries.

Getting Started

About WorldPay • Your Application • Website Compliance

Connecting to WorldPay

HTML Redirect • Shopping Carts • Testing • Going Live • Customising

Payments & Orders

Payment Process • Find a payment • Cancel a payment • Capture a payment • Refund a payment • Transaction Reports • Disputed payments

Accounting

Transfer • Transfer Delay • Charges • Your Deposit • Your Balance • Financial Reporting • Exchange Rates

Most Frequently Asked Questions (FAQs)
I'm getting an error when trying to download my orders in Actinic...
How do I log in to the MOTO Payment Service (WorldAccess)
Why have I not received my funds?
How do I view a breakdown of a transfer?
I haven’t received my invoice…
More FAQs ...
System Status

Website Addresses: we have asked some merchants to update us with the address of the website that uses our payment service - if you have received such an email from us, please see Update Your Internet Address for more details (Otherwise please ignore).

Maintenance slots: Between 04:00 and 05:00 AM GMT on Wednesday 15th and Friday 17th OCTOBER 2008, we will be carrying out urgent maintenance work on our systems. While payments will process normally, the Merchant Administration Interface will not be available during these times.